Order Process and Delivery

Thank you. Thank you for your order and thank you for taking the time to read our delivery and return policies so we can better meet your expectations. We ship orders daily on business days following the schedule for US Postal Service and UPS. Of course this excludes holidays. Closures for other events will be announced on the web site. Please don't call and ask when your order will ship - we send tracking with every package that leaves our warehouse. Status updates can be found in your online account and shipping notices are sent to the email address you used to place the order. Tracking may not be available for up to 24 hours after you receive a notice.

 

When you checkout you choose the method and carrier from the choices presented. PLEASE use a method that will insure delivery. USPS 1st class parcels are not insured. Delivery times shown  are estimates provided by the carrier once the order leaves our warehouse. Furthermore, transit time will depend on where you live relative to our warehouse and which method of shipping you choose. See map below. Please allow up to 5 business days if you live in a particularly rural area. UPS ground will be used for heavier, oversize and high value items. All overnight orders and expedited orders will ship UPS air to the continetal US. We can use USPS Express Mail on international orders to save you UPS fees. but the delivery time is NOT GUARANTEED.

 

Order cut off times:

We ship in the order we receive payments. All orders placed Monday through Friday, given that we are open (see holiday schedule or special notice) will ship within one business day provided that they do not include special order items and they are received by us before 2pm Eastern Time. Orders received after 2pm Monday through Friday will ship the following business day. Expedited handling or overnight shipping is available up until 3pm Eastern Time. Prices for expedited services are shown at checkout.

 

International Customers:

Re-MX Inc prefers to ship directly to international customers via US Postal Service Priority Mail or Express Mail. For some foreign countries a freight forwarder is a safer alternative. That is perfectly fine with us, but understand that we aren't familiar with all of the companies out there. If you want your order to ship complete so you aren't charged twice for forwarding please make sure you read about special orders and allow enough time for those orders to be packed with your other items. Adding a comment to your order letting us know you want your order to ship complete will do.

WE DO NOT MARK ITEMS BELOW ACTUAL PRICE OR AS GIFTS on customs documents. When appropriate we mark them as repair or personal use items. Asking us to do this will only delay your shipment. IMPORT DUTIES, TAXES AND CHARGES ARE NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility WHEN THE ITEM ARRIVES. Please do not confuse these as additional charges from us. Check with your country’s customs office to determine what these additional costs (if any) will be prior to bidding/buying.

 

Freight Forwarding Method:

Re-MX Inc. can use any recognized freight forwarding service for international customers. In this method, packages are sent directly to the freight forwarding facility (in the US) via US Postal Priority Mail or UPS. You will need an account at the freight forwarding firm to use this method. Each firm is required by law to obtain certain official paperwork that must be approved in advance of your shipments. Such firms charge for their services. Their fees are based on class of shipping service desired, "cubed" weight, etc. Re-MX Inc. does not charge any surcharges to ship via this method, but you must designate a special United States ship-to address during checkout to use this method and let us know in comments of any special handling.

 

Canadian Shipping:

Canadian orders are shipped via US Postal Service AirMail. Expect a 4-11 day delivery time.

 

Special Note about Duties and VAT:

All international shipments are properly marked as merchandise with the proper package value declared on required customs forms. Customers should anticipate customs fees based on total merchandise value. These fees are established and collected by postal / custom authorities in the recipient country and are beyond our control. Customs fees and any taxes for import to your country are your responsibility. If you choose not to pay these or choose not to pick up the parcel, your order will be returned to us and you will be responsible for payment of shipping charges. You can review import rules using this link to import rules for various countries and regions of the world.

 

 

How do I return an item?

 

All returns must have a Return Merchandise Authorization (RMA) code. To get an RMA, you must use our return merchandise form on our web site and we will be glad to assist you. All items must be returned in their CLEAN, ORIGINAL PACKAGING.

If you receive the wrong item or a damaged item, we'll gladly fix it by shipping a replacement or issuing a 100% refund.

If items are returned for any other reason, a refund will be issued minus a 20% restocking fee. In this case, return shipping charges are the responsibility of the buyer. All returrns must be made within 15 days to receive a refund. After 15 days and before 30 days you may return items for a store credit less 20% restock fee only. Electrical items are non-returnable and non-refundable.

Please send all Clean, Un-opened kits back to the address found on your packing slip.